RETURN POLICY

We want you to be fully satisfied with your purchase, which is why we have a 30-day returns policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, un-opened, unused, and in its original packaging. You’ll also need the receipt for proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return please send an email to hello@inkanxiety.com.au including the below information:

Full Name:
Email:
Order Number:
Reason for Return:
Items in original condition Y/N:

Once we’ve received your return request we will then contact you with the outcome. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. We encourage you to send your items with tracking. Ink Anxiety will not be held responsible for parcels that are lost or damaged in transit. Please do not post items back to us without first requesting a return as they will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@inkanxiety.com.au

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at hello@inkanxiety.com.au